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Policies & information
Everything you need to know about billing, privacy, and our terms.
Refund Policy
Learn about our refund and cancellation policy, billing terms, and how to request refunds for eligible cases.
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Understand how we collect, use, and protect your personal information in compliance with GDPR and privacy laws.
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Read our terms of service, user agreements, and legal obligations for using Playlist Pilot.
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Frequently asked questions
Quick answers to the things people ask us most.
Creating your first campaign is easy! Click "New Campaign" from your dashboard, then follow these steps:
- Upload or search for your track on Spotify
- Add similar artists and select genres that match your music
- Review and launch your campaign (costs 100 tokens)
Our AI will analyze your music and find matching playlists with contact information.
We use advanced algorithms to match your music with playlists based on:
- Genre compatibility and similar artists
- Playlist follower count and engagement metrics
- Curator contact information availability
- Historical playlist activity and update frequency
Free Trial: 150 tokens (full features, blurred contacts)
Starter Plan ($19.99/month): 2,500 tokens monthly
Professional Plan ($29.99/month): 4,000 tokens monthly
Token Usage: New campaign (150 tokens), Generate pitch email (25 tokens)
For each matched playlist, we provide:
- Email addresses extracted from playlist descriptions
- Instagram handles for direct social media outreach
- AI-generated pitch emails personalized for each curator
- Pitch tracking and status management system
Always be professional and respectful when contacting curators.
Yes! You can cancel your subscription at any time from the support page. You'll continue to have access to paid features until the end of your current billing period, and your tokens will reset to 0 when the subscription expires.